We Are Hiring!

Heavy Equipment Service Manager

Mark Chesson & Son’s is seeking a high energy, positive individual who brings the desire to learn and grow into a long-term successful career in the ag industry. We have been serving the farmers of eastern, North Carolina for 60 years and we are looking the right individual who is willing to work hard and make customers our #1 priority! If you are looking an opportunity to build your talents and make a difference, then we need to talk!

Location: Williamston, NC

Salary: Experienced Based

Job Type: Full Time

Typical Hours: Monday-Friday 7:30am-5:00pm - Seasonal Saturdays 7:30am-12:00pm

Start Date: ASAP

Responsibilities:

  • Develop, communicate, enforce, and monitor effective Service Department process to ensure internal and external customer satisfaction

  • Schedule and assign jobs to the employees in the Service Department according to their skills and knowledge

  • Establish and maintain standards for service calls and customer interaction

  • Oversee the timely billing of parts and services by services technicians

  • With help of General Manager, decide on appropriate training that service technicians need to attend

  • Submit all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit

  • Review work orders for completeness and accuracy prior to billing the customer

Skills and Experience

  • Ability to use standard desktop load applications such as Microsoft Office and internet functions

  • Ability to write and speak effectively to individuals and groups

  • Basic understanding of financial principles relative to Service Department Operations

  • Ability to analyze and interpret internal reports

  • Most Important you must have excellent customer skills


Apply Now

Heavy Equipment Service Technician

Experienced Heavy Equipment Service Technician
Mark Chesson & Sons is an authorized New Holland Agriculture dealership serving the farmers of  Eastern North Carolina since 1962.  We are currently seeking qualified service technicians. 

Job details
Job Type: Full-time

Qualifications
  • Mechanical Knowledge: 3 years experience (Preferred)
  • Valid Driver's License
  • Self motivated, disciplined and capable of accomplishing tasks independently without direct supervision
  • Ability to read schematics (both electrical and hydraulic) and utilize them to diagnose and repair equipment
  • Ability to read and understand technical repair manuals and service literature and utilize them to diagnose and repair equipment
  • Preform thorough and accurate inspections
  • Ability to work in fast paced, every changing environment
  • Knowledgeable in troubleshooting various heavy equipment product lines
  • Basic computer skills
  • Excellent customer service and communication skills

Full Job Description

Mark Chesson & Son's needs an experienced mechanic for ag equipment repair and service work. Includes major mechanical work on gas & diesel engines, electrical and hydraulic trouble shooting, fuel systems, tune ups and all other phases of ag implement and equipment repair. We are looking for the right person, with great work habits and skills, wanting to advance their career.

Duties to include:
  • Performs quality maintenance service work on customer equipment.
  • Accurately diagnoses and troubleshoots equipment problems and recommends effective repairs.
  • Determines parts and supplies required to make repairs and performs quality repair work on customer equipment.
  • Follows proper safety procedures when working under and around equipment
  • Meets all deadlines and schedules for completion of work.
  • May perform general assembly of farm equipment, outdoor power equipment, etc.
  • Travels to customer locations with company vehicles to service equipment. Must possess valid driver’s license and be insurable with company insurance company to operate company vehicles.
  • Occasionally operates a forklift to assist in working on heavy equipment; may assist in loading and unloading machinery.
 Reports and record-keeping
  • Accurately record information related to work orders, including time, work performed, and materials used, according to company procedures.
  • Accurately enters time and materials for service and repair work performed in order to facilitate correct billing to customer.
Must have own tools. CDL helpful. Mark Chesson & Son’s provides continuous ongoing company training to keep our Technicians up to date on all technology advances.

Salary: Based on qualifications.

Apply Now

Job Type: Full-time
Schedule:
  • Day shift
  • Monday to Friday
  • Overtime
  • Seasonal Saturdays